Understand what information we are collecting, where it is used, and who has access to it. Below we set out our privacy policy, which will govern how we process any personal information that you provide to us.
We take the privacy of all visitors and subscribers very seriously and are dedicated to protecting it on our website or any mobile application we make available via an app store, and the corresponding services available through our Platform.
Please read this privacy policy carefully as it contains important information on who we are and how we collect, store, use, and share your information. By accessing our platform or using our services or otherwise representing your consent, you agree to, and where required, consent to the collection, use, and transfer of your information as set out in this policy. If you do not accept the terms of this policy, you must not use Platform and/or the Services. This privacy policy supplements other notices and privacy policies and is not intended to override them.
This privacy policy: (i) applies only to our Platform and not to websites or applications of any other companies or organizations; and (ii) specifically addresses our obligations under the applicable laws of Pakistan.
Your information will allow us to provide you with access to the particular parts of the Platform relevant to you and allow us to supply the Services you require.
Your information may be used by us to contact you for your opinions on the Platform, the Services, and our business, and to notify you of changes or developments to the Platform, the Services, and our business.
We will use your information to inform you of special offers and provide other marketing information to you that we think you may find of interest, undertaking services, or customer research/development.
Your personal information (which includes your name, address, and any other details you provide to us that concern you as an individual) may be processed both by us.
We may also share your information with (i) third parties we use to help deliver our products and services to you (for example, payment service providers); (ii) other third parties we use to help us run our business (for example, marketing agencies or website hosts); and (iii) third parties approved by you (for example, social media sites you choose to link your account to or third-party payment providers). We require all third parties to respect the security of your data and to treat it by Applicable Laws.
We may use or share the information that you provide to us if we are under a duty to disclose or share your information to comply with any legal obligation or enforce any obligation against you or protect our rights and those of our affiliates.
We may also need to share some personal information with our affiliates, subsidiaries, and third parties (such as real estate agents that use the Website) or during a re-structuring of our business. Usually, personal information will be anonymized but this may not always be possible.
In the unlikely event that a liquidator, administrator, or receiver is appointed over us or all or any part of our assets the insolvency practitioner may transfer your information to a third-party purchaser of the business provided that the purchaser undertakes to use your information for the same purposes as set out in this policy. We undertake not to provide your personal information to third parties save by this policy.
Your information will not be disclosed to government or local authorities or other government institutions save as required by law or other binding regulations.
When you visit the Website to submit a lead form or any of our applications or create a login in and password to access the services, you may be asked to provide information about yourself. This may include: (i) your name and contact details, including email address and telephone number; (ii) information to enable us to check and verify your identity; (iii) location data; (iv) your billing information, transaction, and payment information and history; and (v) such other information as we may from time to time require to provide the services and comply with applicable laws.
You agree and, where required, consent to the collection of information about your usage of the platform and the services and information from messages and communications you send to us. This information is required to provide our services to you. If you do not provide such information, it may delay or prevent us from providing the services.
This privacy policy will also apply when accessing the Platform and/or the Services from mobile technology (such as mobile phones, tablets, or other devices). Unless you have chosen to remain anonymous through your device and/or platform settings, this information may be collected and used by us automatically if you use the Services and access the Platform from mobile technology.
Calls and text messages between you and Redbox, or between you and third parties made through Redbox (such as real estate agents you contact about a property through a form or link on our website, or using the contact information found on our website), may be recorded or monitored for quality assurance and customer service purposes.
You may request that we delete your data by emailing us at info@redbox.estate. We will comply with such requests but in certain circumstances, we will be unable to delete your data as we may be required to retain it for legal, regulatory, and/or compliance reasons. We may not be able to communicate why we cannot delete such data due to confidentiality obligations that we may be under.
We may ask for proof of your identity before deleting any information and reserve the right to refuse to delete information if your identity is not established. We reserve the right to charge a fee in respect of any deletion request.
We may send a small file to your computer or device when you visit our website called a "Cookie”. This will enable us to identify your computer, track your behavior on our website, and identify your particular areas of interest to personalize and enhance your experience on our platforms. We may use cookies to collect and store personal data and link that information with the personal data you supply to us. You are well within your rights to reject cookies via your internet browser but that may preclude your use of certain parts of our Platform.
If you participate in or enquire about any lead, referral, or similar service we may offer, we may use the information you submit, as well as other data we might have or obtain ourselves or from other sources, to determine which of our participating Professional(s) may be willing, able and/or compatible to serve your needs or possible interests and to assist them or others in doing so.
We may forward or share information relating to you, which may include such information as well as personal information obtained through our sign-up form or otherwise, to certain Professional(s). Those Professionals or their affiliates, contractors, advertisers, agents, or other designees may use such information and contact you regarding your needs or possible interests, as may we. “Professional(s)” means individuals, companies, and other organizations or persons acting as real estate professionals or otherwise engaged in a business relevant to Redbox.
Third-party vendors, including Google and Facebook, use cookies to serve ads based on a user’s prior visits to the Website. Google and Facebook’s use of cookies (in Google’s case, the DART cookie) enables them and their partners to serve ads to users based on their visits to the Website and/or other sites on the Internet. Users may opt out of (i) the use of the DART cookie by visiting the advertising opt-out page; and (ii) Facebook’s cookies by visiting Facebook’s advertising preferences page.
We have implemented security policies, rules, and technical measures to protect the personal data that we have under our control from unauthorized access, improper use, and disclosure, unauthorized destruction, or accidental loss.
We also have procedures in place to deal with any suspected data breach. We will notify you and any applicable regulator or authority of a suspected data security breach where we are legally required to do so.
You are solely responsible for keeping your password and other account details confidential. If you have concerns about your password, or account details, or are suspicious about any unauthorized use of your account, you should change your login details immediately.
Redbox is well within its rights to update this policy from time to time, it will be timely displayed on the Website. By continuing to use and access our Platform, following such changes, you agree to be bound by any changes made by us. It is your responsibility to check our privacy policy from time to time to be aware of any changes.